If your mobile device is suddenly unable to make or receive calls, or if it displays an "SOS" message in an area where you normally have service, your device may simply be experiencing a temporary network handoff issue. You can usually resolve this in seconds by refreshing your phone's connection to our towers.

Step 1: Enable "Airplane Mode" in your phone's settings for five seconds, then turn it back off.

Step 2: If the issue persists, perform a power cycle by turning your device completely off, waiting a few moments, and turning it back on.

These simple steps clear temporary glitches and force your phone to establish a fresh network connection. If these steps do not restore your service, please complete the cellular trouble ticket form for local assistance.