Update Your PTCI SIM Card

Keep your device connected and up to date.

If you were directed to this page, our records indicate that one or more of your PTCI cellular devices contain an outdated SIM card or eSIM.

After this year, critical updates will no longer be sent to your device, and at some point, it could stop functioning correctly. Fortunately, changing your SIM card takes less than 15 minutes and will help prevent future problems.

Please fill out the request form below to swap your new SIM card.

SIM Card Request Form

Need additional help?

If you prefer to update your SIM card through a different method, our customer solutions representatives are happy to assist. You can:

Chat with us: Visit www.ptci.net during the weekdays on Monday and Wednesday – Friday from 8:00 am – 5:30 pm and Tuesday from 9:00 am – 5:30 pm.
Text or Call: Reach us at 1-800-562-2556 during the weekdays on Monday and Wednesday – Friday from 8:00 am – 5:30 pm and Tuesday from 9:00 am – 5:30 pm.
Book an Appointment: Set a cellular appointment in Guymon by visiting https://calendly.com/ptci-appointments.
Visit a Local Office: Come into one of our local offices in Guymon, Beaver, Laverne, or Boise City.

Thank you for being a loyal PTCI Cellular customer!