SIM Replacement Instructions

To Request a SIM card from PTCI

Please fill out this Form.

Appointments available for Guymon Store location. 

Schedule an appointment to pick up new devices or SIM cards in Guymon. 

How to change SIM card on iPhone

Please make sure your phones are updated to the latest software version. Make sure your iPhone iCloud backup is on. 

Know your Apple ID and password. If you do not know your Apple ID password click here. 

If you have received a new SIM card from PTCI and have an iPhone, follow these steps. 

Find your model below to locate the SIM tray. To pop open the SIM tray, insert a paper clip or a SIM-eject tool into the hole beside the tray. Push in, towards the iPhone, but don’t force it. If you're having difficulty ejecting the SIM tray, take your device to PTCI for help.

After you remove your SIM card from the tray, notice the notch in one corner of the new SIM card. Place the new SIM card into the tray—it will fit only one way, because of the notch. Then insert the tray into the device completely and in the same orientation that you removed it. The tray also fits only one way.

Next, use our chat feature at the bottom right of the webpage to speak with a PTCI representative or call 800-562-2556. By doing this, we will provision your new SIM card so that it works with your cell phone.  

You will need to chat or call on a different device than the phone you are switching. 

Chat or call during PTCI hours: 

  • Monday 8 - 5:30
  • Tuesday 9 - 7
  • Wednesday 8 - 5:30
  • Thursday 8 - 7
  • Friday 8 - 5:30
  • Saturday 9 - 1

For Android Users

Android customers will need to contact PTCI to qualify their device at this time.  

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