We collect information about your use of our products and services. Information such as call records, websites visited, wireless location, application and feature usage, network traffic data, service options you choose, mobile and device number, and other similar information may be used for billing purposes, to deliver and maintain products and services, or to help you with service-related issues or questions. In addition, subject to any legal restrictions that may apply, this information may be used for other purposes such as providing you with information about product or service enhancements, determining your eligibility for new products and services, and marketing to you based on your use of your products and services. This information may also be used to: (1) manage and protect our networks, services and users from fraudulent, abusive, or unlawful uses; and (2) subject to consent practices described in this policy, help us improve our services, research and develop new products, and offer promotions and other services. This type of information may be aggregated for business and marketing uses by us or by third parties.
If you subscribe to PTCI Internet access services, we may automatically measure and monitor network performance and the performance of your Internet connection to improve your, or our, overall service levels. If you contact us for service support, we also may access information about your computer, wireless device or other device settings to provide customized technical support or to install specific applications or services that you use or that are necessary to the applications or services you use.
PTCI will not gather information from your use of our Internet access services to direct customized advertising specifically to you based on your visits over time and across different non-PTCI websites unless we first provide you with notice of our plan and obtain your affirmative consent.
INFORMATION PROVIDED TO US BY THIRD PARTIES
When you purchase products or apply for service with us, we may obtain credit information about you from outside credit reporting agencies to help us with customer authentication and credit-related decisions.
PTCI obtains information from outside companies that collect consumer information such as demographic and interest data. We use this data and combine it with other information we have about you to help us predict customer preferences and to direct marketing offers that might be more relevant to you.
We may also obtain contact information and other marketing lead information from third parties and may combine it with information we have to contact you or direct PTCI’s marketing offers to you.
A cookie is a small data string that is written on your computer hard drive by a web server. (A web server is a computer that hosts a website and responds to requests received from your computer). Cookies can play an important role in providing a good customer experience using the web, such as enabling a website to maintain information when a user’s web browser requests a series of web pages.
You can manage cookies by using features and functions available on most Internet browsers. For example, most browsers will allow you to choose what cookies can be placed on your computer and to delete or disable cookies. You can find instructions for managing cookie controls on websites for particular browsers. Please note that disabling cookies may prevent you from using specific features on our sites and other websites, such as ordering products or services and maintaining an online account.
ADDITIONAL INFORMATION FOR MOBILE WIRELESS CUSTOMERS
PTCI collects and uses mobile device location data for a variety of purposes, including to provide our mobile voice and data services and emergency services such as E-911.
Many types of wireless applications and services use mobile device location data, including applications provided by other companies and wireless device operating systems. When you are considering new applications or services, you should carefully review their privacy policies to learn how they collect and use your mobile device location data and other information.
PANHANDLE TELEPHONE COOPERATIVE, INC. WHOLESALE DIGITAL SUBSCRIBER LINE ACCESS SERVICES
TERMS, CONDITIONS, AND RATES
Redress Options: Customer questions and concerns may be initiated by using the link: Contact Us, or you may contact our repair center at 580-338-5411. PTCI will respond promptly on or before the next business day after receipt of the inquiry or concern. Responses will be provided by telephone or email, depending on the contact information submitted by the customer.