Calling Features

Click on a feature name below to read more about it, including instructions for use.

Automatic Call Back – $3.00/month

Automatically calls the last busy number you dialed. The service can redial a busy number for up to 30 minutes. When the line is free, you’ll hear a special ring. When you pick up the receiver the number you were calling will ring. To use after dialing a busy number: Hang up. Lift the receiver and listen for dial tone.

Press *66. You will hear two normal ringing tones or an announcement. If the called number is still busy, a voice recording will tell you that your call is next in line.

Hang up. When the number you called is no longer busy, your telephone will ring with a series of short-short-long rings. Lift the receiver and the call will connect. You will hear normal ringing tone.

Automatic Recall (Call Return) – $3.00/month

Lift the receiver and listen for dial tone. Press *69. A voice recording will announce the telephone number of the last caller. You may choose to return the call or hang up. Press "1" and Automatic Recall will automatically call the last number that called you. You don’t have to know the number to return the call — the service tells you the number so you can decide if you want to return the call. If the line is busy, the service checks for a free line for up to 30 minutes.

Call Forwarding – $2.00/month

Eliminates your concern that you may miss an important call while you are away from your home or office. Call Forwarding automatically forwards calls to another number. You select the number where calls will be forwarded.

To Activate:

  1. Lift the receiver and listen for dial tone.
  2. Press *72 Activates.

When you hear a second dial tone, dial the number where you want to > forward your calls. If the "forwarded-to" person answers, Call Forwarding is ON. (In some areas, you will receive a dial tone indicating that you have turned on Call Forwarding. The number you are forwarding your calls to does not ring or give a busy indication.)

If you receive a busy signal or no answer, hang up and repeat the procedure. You will hear two short tones to verify that you have turned Call Forwarding ON.

To turn OFF:

  1. Press *73 to Turn off.
  2. Two short tones indicate that you have turned Call Forwarding OFF
Call Forwarding Busy and/or No Answer – $2.00/month
  • Allows you to automatically forward your calls to another number when your line is busy or when there is no answer after your specified number of rings.
  • You control easy-to-program and change forwarding numbers.
  • Works with local or long distance* numbers.
  • Both features can be activated at the same time or activated and deactivated independently of each other.

To Activate Forwarding Busy:

  1. Lift the receiver and listen for dial tone.
  2. Press *62
  3. When you hear a second dial tone, dial the number where you want to forward your calls.
  4. If the "forwarded-to" person answers, Forwarding Busy is ON. (In some areas, you will receive a dial tone indicating that you have turned on Forwarding Busy. The number you are forwarding your calls to does not ring or give a busy indication.)
  5. If you receive a busy signal or no answer, hang up and repeat the procedure.
  6. You will hear two short tones to verify that you have turned Forwarding Busy ON.

To Deactivate Forwarding Busy:

  1. Listen for Dial tone and press *68
  2. Listen for two beeps, then hang up. The feature is no longer activated, and calls will ring on your phone.

To Activate Forwarding No Answer:

  1. Lift the receiver and listen for dial tone.
  2. Press *52
  3. When you hear a second dial tone, dial the number of rings (2-9), you will hear 2 beeps and dial tone, dial the number where you want to forward your calls.
  4. If the "forwarded-to" person answers, Forwarding No Answer is ON. (In some areas, you will receive a dial tone indicating that you have turned on Forwarding No Answer. The number you are forwarding your calls to does not ring or give a busy indication.)
  5. If you receive a busy signal or no answer, hang up and repeat the procedure.
  6. You will hear two short tones to verify that you have turned Forwarding No Answer ON.

To Deactivate Forwarding No Answer:

  1. Listen for dial tone and press *53
  2. Listen for two beeps, then hang up. The feature is no longer activated, and calls will ring on your phone.

*Toll charges apply on calls forwarded to a long distance number

Call Waiting/Cancel Call Waiting – $2.00/month

Worried that important calls can't get through?

  1. No more anxiety over missed calls.
  2. Never feel you have to "free up" the phone because you're expecting an important call.
  3. Lets you receive an additional call while still occupying the line.
  4. Simple. No Programming. No Codes. No Problems.
  5. You can "turn off" Call Waiting on a per call basis with Cancel Call Waiting.

Are some calls just too important to be interrupted?

Cancel Call Waiting *70

  1. Turns off Call Waiting on a per call basis and eliminates telephone tone interruptions or distractions.
  2. Prevents Call Waiting tones from interrupting internet, computer modem or facsimile transmissions.
  3. Can be activated before a call. If you have Three-Way Calling, you can activate it during a call.
  4. Cancel Call Waiting is included free with Call Waiting.
Caller ID - $6.75/month (residential) | $9.25/month (business)

A Caller ID box or phone displays the number (and name in some areas) of the incoming call with date, time, and numbers sequence of calls. It stores the information in memory, which you can retrieve at any time. This feature provides security by managing annoying calls and allows you to screen and prioritize your calls.

Caller ID Block – $3.00/month (per line)

Allows you to block your number from displaying on a display telephone or display unit on all your calls. With per line blocking you can unblock your number on a per call basis by dialing *82 before placing a call.

Caller ID per line Blocking is not part of Non-Published Number service. To block your number on a per call basis, press *67 before placing the call. This service is provided on all lines free of charge.

Customer Originated Trace – $2.00

Want to help stop nuisance calls right where they start?

  1. Enable you to initiate a trace on the last incoming call.
  2. Contact PTCI within 48 hours after a completed trace.
  3. The traces information is recorded at PTCI and will be provided to a law enforcement agency.
  4. There is an $8.00 charge for each successful trace.

To use after you receive a harassing call:

  1. Hang up (or press and release the hookswitch).
  2. Lift the handset and listen for dial tone.
  3. Press *57 and follow the voice-recorded instructions.
  4. A voice recording will tell you whether the call trace has been completed successfully.
  5. To take legal action, record the exact date and time of the call and contact the PTCI business office within 10 days at the number supplied by the voice recording. If the situation is an emergency, call your local law enforcement agency.

*This feature will not work with calls originating from an area or long distance carrier not providing Caller Identification service, toll free numbers, 900 and 976 numbers, international call, some cellular numbers and from blocked numbers.

Directory Number Hunt – $2.90 per line

Allows multiple calls to be answered from a single published Directory Number (DN). If a line is busy, the call is automatically offered to another number in the hunt group.

IntelliRing – $6.00/month

Need different rings for different reasons?

  • Have the convenience of up to two numbers at less than the cost of additional lines.
  • Know who the call id for – before you answer.
  • Each number rings with a distinctive ring.
  • Know the type of call, business* or personal, before you answer.
  • Create a new identity with separate listings, business cards, etc.
  • Each number receives a free listing in the telephone directory.
  • Works with Call Waiting** and Caller ID features.

*May require a business rate.
**Each number has a distinctive beep.

MailCall

You'll never have to worry when you can't answer your phone, MailCall will answer all your calls for you, with your voice, promptly and reliably.

It never fails, you wait at home all day for that important phone call only to have the phone ring the minute you step away. Or how about when your phone is accidentally knocked off the hook, or when you leave town for the weekend?

With MailCall you will never have to wait or worry whether or not your calls were answered because MailCall will always answer the calls you miss.

MailCall 10 - $3.50/mo

  • Receives up to 10 messages (1.5 minutes each)
  • Save messages for up to 7 days.
  • Record a personal greeting (up to 30 seconds in length)
  • Family Messaging - Stop missing important calls because your spouse or kids are tying up the phone. With MailCall, all your calls will be answered even if your phone is busy.
  • No more forgotten messages or struggling to read a name and number scratched on a scrap of paper. With MailCall your caller leaves a detailed message with their own voice, so there is no mistaking the message.
  • With MailCAll, you retrieve messages when it's convenient for you. You're in complete control of your communications.
  • Never miss another call
  • Respond more quickly to your calls.
  • Check messages while you're away from home.
  • Family messaging
  • Private mailboxes
  • Prioritize your calls
  • Save time and money

MailCall 20 - $5.00/mo

  • Receives up to 20 messages (3 minutes each)
  • Save messages for up to 4 days
  • Record a personal greeting (up to 60 seconds in length)
  • Return local calls without hanging up
  • Forward calls with the touch of a button by the caller
  • Includes email notification
  • Never miss another call
  • Respond more quickly to your calls
  • Check messages while you're away from home
  • Family messaging
  • Private mailboxes
  • Prioritize your calls
  • Save time and money

MailCall Plus - $7.00/mo

  • Receives up to 25 messages (3 minutes each)
  • Save messages for up to 10 days
  • Record a personal greeting (up to 60 seconds in length)
  • Return local calls without hanging up
  • Forward calls with the touch of a button by the caller
  • Forward a message to any group of mailboxes
  • Includes email notification
  • Never miss another call
  • Respond more quickly to your calls
  • Check messages while you're away from home
  • Family messaging
  • Private mailboxes
  • Prioritize your calls
  • Save time and money

Multi MailCall - $3.50/mo. plus $1 each additional mailbox

Remote Access Call Forwarding – $3.00/month

Activation: The PIN number must be changed from your phone number before Remote Access Call Forwarding will work. If you attempt to activate the call forwarding from another phone before changing your PIN you will receive a recording instructing you to change their PIN from your phone.

To change the PIN from your phone:

  1. Enter *98
  2. Enter *27# to change your PIN.
  3. Enter the default PIN 123 and the # key. Enter your new 3 digit PIN and the # key.
  4. Enter the new 3 digit PIN and the # Key again to verify.
  5. Hang up.

To activate call forwarding from another phone:

  1. Dial (appropriate number for your exchange) (listed below)
  2. Enter your 7 digit telephone number and your 3 digit PIN number and the # key.
  3. Enter *72# to activate call forwarding
  4. Enter the number you want to forward your phone to and the # key. You will hear two confirmation tones.

To deactivate the service from another phone: (listed below)

  1. Dial (appropriate number for your exchange)
  2. Enter your 7 digit telephone number an your 3 digit PIN number and the # key
  3. Enter *73# to deactivate call forwarding
  4. You will hear two confirmation tones

Exchange/s

423-4000 - Texhoma 426-2000 - Felt/Kenton
468-4000 - Guymon/Goodwell 487-3000 - Forgan/Floris
543-6000 - Griggs 544-4000 - Boise City
545-4000 - Eva 546-4000 - Keyes
625-4000 - Beaver 646-3000 - Balko/Bryans Corner
652-1000 - Hooker 778-3000 - Turpin
837-5000 - Logan 854-6000 - Tyrone/Adams
888-4000 - Hardesty 921-2000 - Laverne
934-1000 - Gate
Selective Call Acceptance – $3.00/month

With this service, you create a list of 10 or 12 telephone numbers based on which calls you want to accept. Callers not on the list will be routed to an announcement informing them their calls are not being accepted at this time.

  • To Activate: Dial *64 and follow the voice-recorded instructions.
  • To Deactivate, Update or Edit: Dial *64 and follow the voice-recorded instructions.
Selective Call Rejection – $3.00/month

This service allows you to block 10 or 12 numbers. You can either block selected numbers ahead of time or block unwanted calls. In either case, the caller is routed to a recorded message and your phone does not ring.

To turn ON/OFF or enter numbers to your list:

  1. Lift the receiver and listen for dial tone.
  2. Press *60.

Listen to the voice recording for instructions on how to turn this service ON or OFF, and how to change or review your list. The phone numbers you enter on your list will be repeated to you.

You may add the number of the last caller to your list by following the voice-recorded instructions.

Selective Distinctive Ring – $3.00/month

Allows you to create a list of 10 or 12 important numbers that can be recognized by a special ring. If you have Call Waiting, your Call Waiting calls also have a distinct tone.

To Activate, Deactivate, or Update List: Dial *61 and follow voice-recorded instructions.

Speed Call "8" – $2.00/month

Speed calling is convenient, time saving, and gives you peace of mind by decreasing your dialing time on emergency and frequently dialed numbers. You use only one number, saving time on both local and long distance calls.

To set up, add, or change save Speed Calling 8 numbers:

  1. Press 74#.
  2. Wait for a second dial tone. Dial the one digit code (from 2 to 9) you want to assign and the complete telephone number you want the code to represent. Example: 2 (code) 555 1234 (phone number)
  3. Listen for two brief tones to confirm that your number has been accepted. Wait for dial tone.

Repeat steps 1 through 3 to add each number on your Speed Calling list, or to change an existing number.

To use your Speed Calling feature:

  1. Dial the assigned code (2 through 9) for the person you want to call.
  2. Press #. The number will be dialed for you after a short pause.
Speed Call "30" – $4.00/month

Speed calling is convenient, time saving, and gives you peace of mind by decreasing your dialing time on emergency and frequently dialed numbers. You use only one number, saving time on both local and long distance calls.

To save Speed Calling 30 numbers:

  1. Press 75#.
  2. Wait for a second dial tone. Dial the two-digit code (20-49) you want to assign and the complete telephone number you want the code to represent. Example: 26 (code) 555 1234 (phone number)
  3. Listen for two brief tones to confirm that your number has been accepted.
  4. Wait for dial tone.

Repeat steps 1 through 3 to add each number on your Speed Calling list, or to change an existing number.

Calling a Speed Calling number:

  1. Dial the assigned code (20 through 49) for the person you want to call.
  2. Press #. The number will be dialed for you after a short pause.
Three Way Calling – $2.00/month

Allows you to talk with two parties at one time by adding a third party to a local or long distance conversation. After you have completed one call, you can add the third party to the conversation.

Adding a third person to your call:

  1. Press and release the hookswitch to put the person you are talking with on hold.
  2. Listen for three tones followed by dial tone.

Dial the number of the third person. When he/she answers, only the two of you are connected and you may talk privately before bringing the person on hold back into the conversation. If you receive no answer or a busy signal press and release the hookswitch twice to return to the person who is on hold.

To bring the person on hold back into the conversation and complete the three-way call, press the hookswitch for one second and all three of you should be connected.

To disconnect, have either person hang up and you can continue a two-way call.

Wake up Call Service – $2.00/month

Allows you to program your telephone to ring at a specified time. The time must be entered as military time and it uses the internal clock on our switch so it may not match your clock exactly. You must enter a time that is at least more than 15 minutes in the future. The feature must be reactivated each day. The very next occurrence of the time you entered will be when the telephone rings. If you do not answer the phone the first time it rings, it will wait approximately 5 minutes and ring again. It will only ring a total of two times if unanswered. If you do answer the phone you will hear the PTCI 'on hold' recordings.

To activate call wake up:

  • *58# then enter the time using military time and hit the # key.
  • You will hear a confirmation tone
  • Example of military time: 6:00 p.m. = 1800; 6:00 a.m. = 600

To deactivate call wake up:

  • *59#
  • You will hear a confirmation tone
Warm Line – $2.00/month

Increases the security and convenience of your telephone service. When you subscribe to Warm Line, a PTCI representative will program the telephone number you wish to call without having to dial. Then, anytime you lift the receiver and do not dial within 30 seconds, that pre-programmed number will automatically be dialed.

WeServU+ – $3.00/month

Protect yourself from unexpected charges! Includes testing and repair of house wire (inside wiring) connected to PTCI Services.

Don't let something gnaw away at your inside wiring or your budget. Inside wiring is susceptible to normal wear-and-tear, household mishaps, or damage by water, heat, smoke, chemicals, rodents, pets... just to name a few. Necessary service calls can be quite expensive. WeServU+ protects your inside wiring and jacks, day and night, 24 hours a day, every day of the year. Our skilled and professional service technicians have the knowledge, experience, and equipment to find problems and make repairs quickly and accurately. Residential customers can subscribe to WeServU+ for pennies a day and have coverage on all inside wiring and outlets connected to PTCI services in their home. Enjoy the security and peace-of-mind of knowing that your local phone company will take care of inside wire problems.

Call our office 800-562-2556 or 580-338-2556 today and subscribe or contact us.

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