PTCI’s new cellular network is here
Greater, faster data speeds with the best cellular spectrum available and a path to 5G are headed your way with PTCI’s next-generation cellular switching core ready to launch. You’ll see lower latency (less lag when making a call) and better geographic coverage with this new core.
This major upgrade in service will require a swap of your phone’s SIM card to get on the new network. If you do not update to the new SIM card, your voice service will stop working. But don’t fret, PTCI is here to help guide you through.
There are several ways to get your SIM card exchanged. PTCI can ship the SIM card to you, free of charge, with step-by-step instructions on how to make the swap. If you have received your SIM card, but need help you can chat with us by clicking the bubble in the bottom right corner, or call 800-562-2556 to get help from a PTCI representative. You will need to chat or call on a different device than the phone you are swapping SIM cards in.
Your device may need to be upgraded. If you do not upgrade these devices, your voice service will end.
Devices not compatible with the new cellular network: iPhone 6, iPhone 6s, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, Samsung Rugby, Samsung S5, Samsung S6, Samsung S7, Samsung S8, Samsung S9, and Samsung S10.
iPhone X and newer are compatible with the new network and only require a new SIM card swap. Android customers will need to contact PTCI to qualify their device at this time.
PTCI is giving $800 off devices through this cellular conversion process.