WiFi FAQs

A WiFi network, or wireless network, uses a radio frequency signal instead of wires to connect your devices to the internet and to each other. The WiFi signal can be picked up by any wireless-capable device such as a laptop or tablet within a certain distance in all directions.
WiFi and internet go hand-in-hand, but they are not the same thing. Internet service is what gives you the ability to access the web. WiFi is what distributes internet service throughout your home so that you can access it wirelessly. Without WiFi, you can only connect to your internet service through a wired connection. Typically, WiFi connects your laptop, phone, tablet, and other devices to the internet. WiFi is the easiest way for most devices to access the internet.
First, check to make sure all wires are connected to your router. Reboot your router. Check to make sure you have the correct WiFi network name and password information.
You can make adjustments to your router's settings or its placement in your home to improve signal quality.
PTCI's service, Whole Home WiFi, includes a dual-band router that delivers a remarkable WiFi experience for your whole home. For larger homes, or homes with "dead zones," signal extenders are available. PTCI will keep your router up-to-date and provide you with 24/7 tech support.
PTCI's service, Whole Home WiFi, provides a remarkable WiFi experience for your whole home. With Whole Home WiFi, you no longer have to remember router firmware updates, because they happen automatically. For larger homes up to 6,000 sq ft, or homes with "dead zones," WiFi extenders are available. PTCI will keep your router up-to-date and provide you with 24/7 tech support.
Each light will have a specific label set by the manufacture. Most of the time solid green or blinking lights are good. Yellow or orange can have mixed definitions. Red or no light may indicate problems.
Please call us at 800.562.2556 so we may assist you.