Select an FAQ below.
PTCI recommends at least 100 Mbps for streaming. If you are streaming on multiple devices, or have multiple devices accessing the internet at once in your household then a higher speed is recommended. Also, each streaming provider recommends a recommended speed per stream. Please visit your streaming provider’s website for specific internet speeds in correlation to streaming.
Streaming Care is a PTCI service that helps with setting up or using streaming services in your home.
One useful way to check if your streaming service provider is experiencing an outage is by visiting this site: downdetector.com
Many streaming providers recommend 8-10 Mbps per stream. Please visit your streaming provider’s website for specific internet speeds per stream. Fixed LTE internet is only capable of providing up to 12 Mbps.
Because Hulu uses IP address authentication, Fixed LTE customers often pull new IP addresses causing Hulu to register you as using its service in a new location. After a set number of IP address changes, the Hulu account will lock.