Select an FAQ below.
Go to Settings -> Software Update -> Download and Install. If an update is available it will start after you hit Download and Install.
Log into SmartHub and go to your “usage.”
Many factors can affect your cellular data experience. Older devices can experience issues. You may currently be in an area without LTE service or located in an area with obstructive structures like metal buildings. If you are subscribed to a No Overage Data Plan, you may have reached your monthly data allowance.
We do not currently have cellular data capabilities with Apple Watches.
Please visit our cellular plans page on ptci.net.
Please call us at 800.562.2556 so we may assist you.