Select an FAQ below. 

Why can’t I login to SmartHub?
You may need to create a SmartHub account if you have not done so already. If you have trouble with your password, please reset it.
Why can’t I register my SmartHub account?

Your email may already be registered and you just need to change your password. Click “Can’t access your account?” which will direct you to reset your password. If you have trouble resetting your password contact a customer service representative for further assistance.

How do I find my account number?

Your account number can be found on your bill.

How do I setup autopay?

You may enroll in autopay by logging into your SmartHub app or account online. You may also contact us for an autopay form, or come into one of our retail locations to fill out the form.

Which credit cards are accepted at PTCI?

Visa, Mastercard, Discover

Do you charge a fee to use my credit card?

No, we do not.

Why does my first bill seem to have extra charges?

PTCI bills your services for a full month in advance. Your first PTCI bill is prorated back to the date that you started service. This will make your first bill greater than your normal monthly rate.

Why isn’t SmartHub showing the correct balance after a payment?

It is possible that we are processing your bill at the moment, which may cause a delay in the update of your account balance. Please allow 24 hours after your confirmed transaction for the balance to reflect your payment.

What options do I have to pay my bill?

Payments can be made in the SmartHub app. You can also use the Pay Now option that can be found at You can also call 855-386-9918 to make a payment over the automated phone system. Payments can be dropped off at any of our designated drop boxes at our store locations. If cash is used in the dropbox, the exact amount must be included, or credit due will be applied to your account. Make a payment in-person at any of our locations during business hours.