Under Federal Communication Commission (FCC) rules, telephone companies like PTCI are responsible for maintaining the security and confidentiality of Customer Proprietary Network Information (CPNI). Please remember that we follow the policies below when discussing CPNI with our customers:
When opening a new account with PTCI, you must show a photo ID to prove your identity.
We can only discuss account information with people authorized by the account owner.
For some routine customer service issues, CPNI can be addressed if you have the bill or call detail information you wish to discuss.
When you call with account questions, we must authenticate you by requesting your pre-established password, calling you back at a telephone number provided by PTCI, or sending the information to your street or email address of record.