Streaming FAQs

Many factors can contribute to issues with your video streaming experience. Issues like aging routers, aging SmartTVs, aging streaming devices, or subscribing to an internet plan that doesn't meet your usage needs can all degrade your internet experience. You may want to reboot your streaming device to troubleshoot first. Blurry images may be due to your TV resolution settings, your streaming service provider, or issues with your bandwidths/internet speed. To help diagnose your unique troubles, please call us at 800-752-5411 to open a ticket so we can help you.
You can use our internet speed calculator to help choose the best speed for your household's needs. Also, each streaming provider recommends a recommended speed per stream. Please visit your streaming provider's website for specific internet speeds in correlation to streaming.
Streaming Care is a PTCI service that helps with setting up or using streaming services in your home.
One useful way to check if your streaming service provider is experiencing an outage is by visiting this site: https://downdetector.com/
Many streaming providers recommend 8-10 Mbps per stream. Please visit your streaming provider's website for specific internet speeds per stream. Fixed LTE internet is only capable of providing up to 12 Mbps.
Because Hulu uses IP address authentication, Fixed LTE customers often pull new IP addresses causing Hulu to register you as using its service in a new location. After a set number of IP address changes, the Hulu account will lock.
Please call us at 800.562.2556 so we may assist you.